Technical Support & Training Consultant
Full-time @Skillworkerhub posted 2 months ago in Information Technology Shortlist Email JobJob Detail
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Job ID 2046
Job Description
Meridian has a proud history of innovation and is a true pioneer in its field, always pushing boundaries.
We have an exciting opportunity for a dedicated Technical Support & Product Training Consultant to join our team.
The role:
To provide technical support and product training to Meridian dealers and distributors around the world, for our Audio products and for 3rd party distributed brands.
Specifying, configuring, calibrating, commissioning and troubleshooting networked and stand-alone audio & video systems for trade customers.
Administering and coordinating trade customer warranty provision and after-sales service processes & requirements, both internally and with 3rd party providers.
Travel will be required.
Main Duties
- Providing technical knowledge and initial product training to dealers, distributors and colleagues to support sales success and growth
- Consulting with trade customers and supporting colleagues to answer technical product queries and resolve system issues, primarily via remote support and on-site in the field as required
- Providing pre-sales technical and configuration information, troubleshooting support and final system commissioning across all products & brands
- Maintaining and updating the various demonstration systems at Meridian HQ
- Supporting in-field product demonstrations to trade and end-user customers where required
- Travelling with sales staff to visit and work with trade customers where required
- Calibrating and commissioning audio & video system installations in the field where require
- Administering and coordinating all warranty provision and after-sales service processes for trade customers, including RMAs, ST’s, spare parts requirements and product replacements
- Coordinating and reporting any quality issues and contributing to the Meridian’s Quality processes as the representative for Specialist Product Sales
Qualifications & Experience
- A relevant technical educational or recognized technical training qualification
- Previous relevant industry work experience and related product knowledge, e.g. in audio/video, networking or security products, system engineering, training and/or installation
- Similar technical support and/or training role within a fast-paced, trade focused commercial business
- Practical field-based experience of training and installing AV or networked product systems is desirable
- Understanding of network audio (Dante/AES67) and experience of deploying AV-over-IP is desirable
Skills
- Methodical, practical and structured trouble shooting approach to problem solving
- An ability to communicate, share and deliver technical information effectively to empower customers and colleagues to grow sales, install successfully and satisfy customers
- A calm demeanour and first-class interpersonal skills
- A confident public speaker
- A demonstrable interest in and understanding of technology and audio/video products and networks
Benefits
- Private Healthcare
- Private Dental Care
- Life Assurance
- Free parking at Meridian HQ
- Company Pension
Holidays
25 days rising to 27 after 2 years’ service, plus bank holidays.
If you are interested in applying for this role or want to know more, please send your CV and cover letter to ukjobs@meridian.co.uk
Job Type: Full-time
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- Private dental insurance
- Private medical insurance
Experience:
- training & installing AV or networked product systems: 2 years (preferred)
Work Location: In person
Application deadline: 03/03/2025
Reference ID: Tech Support
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