Student Centre Coordinator (Student Enquiries) – Eligible for internal candidates ONLY
Full-time @Skillworkerhub posted 1 month ago in Care Shortlist Email JobJob Detail
-
Job ID 2821
Job Description
About us
UCL Student Support and Wellbeing Services (SSWS) provides information, advice and welfare support for all registered students, including delivery of related student events. The Student Support and Enquiries Team has been awarded the Customer Service Excellence Accreditation, recognising that the customer service the team provides is of an exceptional standard. The team comprises customer care professionals who provide information, advice and support to all registered students.
About the role
The postholder will be part of a team of Student Centre Coordinators, responsible for the day-to-day management of the Student Support and Enquiries service. This includes managing enquiries in-person, by telephone, and online via UCL’s Student Enquiry and Case Management system. The postholder will be required to maintain a comprehensive knowledge of the work in all sections of Student and Registry Services (SRS), in particular Student Records and Student Support and Wellbeing Services, to ensure that staff are kept up to date with issues, accurate information is provided, and to support staff so that they can continue to provide a high level of customer service excellence. The primary work location for this role will be the Bloomsbury campus, however, you will be expected to travel to UCL East on a regular basis. This is an internal secondment role, available to current UCL staff only.
About you
UCL Student Support and Wellbeing Services (SSWS) provides information, advice and welfare support for all registered students, including delivery of related student events. The Student Support and Enquiries Team has been awarded the Customer Service Excellence Accreditation, recognising that the customer service the team provides is of an exceptional standard. The team comprises customer care professionals who provide information, advice and support to all registered students.
What we offer
As well as the exciting opportunities this role presents we also offer some great benefits some of which are below:
- 41 Days holiday (including 27 days annual leave 8 bank holiday and 6 closure days)
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.
These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
You can read more about our commitment to Equality, Diversity and Inclusion here : https://www.ucl.ac.uk/equality-diversity-inclusion/
Other jobs you may like
-
Housekeeping Assistant
- @ Skillworkerhub
- Birmingham B12 9QA