Field Engineer (6-month fixed-term contract)
Full-time @Skillworkerhub posted 1 month ago in Engineering Shortlist Email JobJob Detail
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Job ID 3097
Job Description
About the role:
We are looking for a Field Engineer to join our team on a 6-month fixed-term contract, working on-site with one of our customers in Central London. This role requires a proactive, customer-focused IT professional who will provide high-quality support while ensuring excellent client satisfaction.
Responsibilities include:
- Provision of 1st & 2nd line support service for software and hardware Incidents and Service Requests via phone calls, emails and self-service tickets.
- Efficient and accurate logging of incidents and requests with a high first-time fix rate into ITSM tool.
- Installation of hardware & software and the provision and support of mobile devices.
- Working collaboratively with other teams where Incidents and Service Requests require cross-functional activities.
- Ensuring diagnostic information is fully compiled prior to any escalation.
- Documentation of resolutions into Knowledgebase and update service documentation as appropriate.
- Identification of service improvement opportunities.
- Project delivery support.
- Adherence to ITIL standards.
Essential requirements:
- Proven experience in an IT support role, either in-house or with a Managed Service Provider.
- Strong verbal and written communication skills.
- Excellent troubleshooting skills for both software and hardware, with the ability to explain technical issues to a non-technical audience.
- Experience supporting Windows OS (10 & 11) and Microsoft Office 365.
- A proactive and adaptable approach to learning new technologies and skills.
- A track record of delivering high customer satisfaction and service improvements.
- Microsoft certifications (MCSE/MCSA/MCPs).
- Experience with Office 365, PowerShell, Azure, Windows Defender, Microsoft Intune.
- Knowledge of networking devices (routers, printers, laptops, firewalls, switches).
- Experience working with an IT service management tool.
Key competencies & behaviors:
- A positive and solution-oriented mindset.
- Strong analytical and problem-solving skills.
- Ability to work independently and take initiative.
- Strong teamwork and collaboration skills.
- Ability to work effectively under pressure to meet SLAs.
- High attention to detail and adherence to processes and procedures.