Customer Service Coordinator
@Skillworkerhub posted 1 month ago in Sales Shortlist Email JobJob Detail
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Job ID 3002
Job Description
Being the leading independent distributor of laboratory supplies in the UK does not come easy. Our people work very hard and demonstrate a commitment that is second to none in achieving our aims. In return, we provide an environment where high achievers can flourish, develop, make a real difference and be rewarded for their efforts. That is why most of our people stay with us for years and our people are the reason that we continue to be successful!
SLS is proud to be an equal opportunity workplace and is an affirmative action employer. In recruiting for our team, we welcome the unique contributions that people can bring in terms of their education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, veteran’s status, religion, disability, sexual orientation and beliefs.
If you are looking to join a company where you can proudly bring your whole self to work, we invite you to apply today to any role that feels like the next step on your journey.
We are passionate about our people & have developed a strong team dynamic who are welcoming & supportive of new individuals joining the company with a brilliant management team to support you as you find your feet in the role. We are also proud to be a Living Wage Employer.
Alongside our commitment to your professional and personal development, we also offer a generous benefits package including:
- Competitive salary
- 25 days annual leave plus Bank Holidays
- Company pension
- Enhanced Maternity and Paternity leave
- Small, friendly, and sociable teams with staff events
- Company profit bonus schemes
- Cycle2work schemes
- Free parking at all our UK sites
- Career opportunities for development and progression
Customer Service Coordinator
About us
SLS have an exciting opportunity for a Customer Service Coordinator to join our innovative & fast paced business based in Nottingham.
SLS are the UK’s largest independent supplier of laboratory equipment, chemicals & consumables. Because of our independence, we have a unique approach to sourcing & supplying the highest quality, best value products & brands.
Job Summary
As a Customer Service Coordinator you will be managing a portfolio of customers, you will have the opportunity to build good relationships with those customers which will also allow you to be reactive to issues before they become a problem. Providing excellent customer service should be a passion of yours, where you love to go the extra mile and take huge amounts of pride in your work.
Key Responsibilities
The Customer Service Coordinator will be responsible for:
- Delivering second to none customer service to the customers, dealing with a wide range of day-to-day queries around, orders, products and returns.
- Communicating clearly and working closely with your Sales Manager.
- Build and develop strong relationships with internal stakeholders to ensure customer needs are met.
- Handling customer calls and emails in relation to orders, delivery and general enquiries.
- Ordering processing and fulfilment for assigned customers.
- Processing customer returns
Who we are looking for
The successful Customer Service Coordinator will have:
- A passionate and enthusiastic Customer Service Coordinator who enjoys problem solving and dealing with challenges, whilst delivering exceptional customer experience.
- Committed to providing an outstanding customer journey. Ability to thrive in a busy environment.
- Great attention to detail.
- The ability to keep calm under pressure and be able to priorities and reprioritise your day.
- Being able to work on your own initiative is essential as you will be largely managing your own workload, it is key you are a team player to muck in and support your colleagues at busy times.
- Excellent communications skills and enjoy dealing with all levels of people, both internal and external stakeholders.
- Ability to think on your feet in a fast-paced environment.
What we offer
Alongside our commitment to your professional & personal development, the Customer Service Coordinator will also receive a generous benefits package including:
- 25 days annual leave plus Bank Holidays
- Company pension
- Enhanced Maternity & Paternity leave
- Small, friendly, & sociable teams with staff events
- Career opportunities for development & progression
- Company profit bonus schemes
- We are also proud to be a Living Wage Employer
- Cycle2work schemes
SLS is proud to be an equal opportunity workplace and is an affirmative action employer. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, veteran’s status, color, religion, disability, sexual orientation and beliefs.
Scientific Laboratory Supplies Ltd
Unit 6 Fairham Business Park
Foresters Av
Fairham
Nottingham
NG11 2AF